The Boathouse on Tweed

By booking a property with the Owner that the booking and the booking contract are
subject to the Booking Terms and Conditions which are set out below.
Within these Booking Terms and Conditions:
“you” and “your” means the person whose name appears in the booking confirmation
as the party leader but these Booking Terms and Conditions apply to all other
persons in the party (including anyone who is added or substituted at a later date);
“We”, “us” and “our” means the Owner; 
“Owner” means the person or persons who own the property that is subject to the
booking;
“booking” means the process set out below leading to the formation of the booking
contract;
“booking contract” means the legal binding agreement between you and the Owner
which comes into effect once a booking is confirmed in accordance with paragraph
2.4;
“property” means the property or properties in respect of which a booking is made;
 “force majeure” means any event which we or the Owner could not, even with all
due care, foresee or avoid. Such events may include, whether actual or threatened,
war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster,
adverse weather conditions, fire and all similar events outside our or the Owner’s
control.
1. General Terms and Conditions
1.1 You must be aged 18 years or over when the booking is made.
1.2 The Owner reserves the right to refuse any booking for any lawful reason.
1.3 Bookings for stag and hen parties are not permitted without prior consent of the
Owner.  The Owner’s consent may be subject to additional terms and conditions
including an enhanced security deposit. This being the case we may need to seek
further information from you on receiving enquiries or bookings for group single sex
parties.
1.4 You may occupy the property for the purpose of a holiday only (as defined in the
Housing Act 1988, Schedule 1, Paragraph 9) and it is understood that no assured
shorthold tenancy, statutory periodic tenancy or any other type of tenancy will arise
other than a holiday letting. 
2. Booking Procedure
2.1 A deposit of 20% of the total rental cost of the property must be made at the time
of the provisional booking.
2.2 Bookings made within eight weeks of the arrival date at the property must be
paid in full at the time of the provisional booking.
2.3 All bookings remain provisional until payment has been received in cleared
funds. Unless payment has been made within 48 hours of making the provisional
booking (unless alternative arrangements have been made), the provisional booking
will be treated as cancelled.
2.4 Once the provisional booking has been accepted and all payments then due
have been made, we will send you confirmation by email that the booking is

confirmed (unless confirmation by post is requested at the time of the provisional
booking). Please contact us immediately if any information which appears on the
booking confirmation is incorrect or incomplete.
2.5 All bookings remain provisional until confirmed by us in writing at which point the
booking contract is formed. 
2.6 The balance of the rental cost and security deposit (see 4 below) must be paid in
full in cleared funds eight weeks prior to your date of arrival at the property unless
you have already authorised us to take the balance of payment from your debit or
credit card. A reminder will be sent to you by email one week before this date.
Failure to comply with our payment terms may lead to the booking being treated as
cancelled whereupon our standard cancellation terms will apply (see paragraph 10
below).
2.7 A non-refundable booking fee is payable at point of booking.
3. Prices and Payment
3.1 Our quoted prices are per property for accommodation only and include (where
applicable) VAT, cleaning on departure, bed linen and towels, electricity, gas, water,
central heating and pool heating (where applicable). Please refer to the property
description for any additional charges, for instance for logs or dogs. Beach towels
and cot linen are not included, unless otherwise stated in the property description.  
3.2 Payments can be made in UK sterling by bank transfer, credit or debit card.  You
will reimburse us for any charges raised against us for handling overseas bank
transfers or other payments.
3.3 Our booking system is PCI compliant and protected by Secured Socket Layer
encryption.
4. Security Deposit
4.1 A security deposit is required to cover the cost of any damage or breakages to or
at the property, its contents or grounds, any additional cleaning required over the
time allowed for a standard departure clean, replacement of lost or non-returned
keys (and replacement of locks if necessary), a penalty fee and the cost of
professionally cleaning the soft furnishings where the no smoking rule has been
ignored, replacement of soiled mattresses, the cost of telephone calls if applicable
(over and above the stipulated amount of calls included as part of the booking), call
out charges incurred by guests, late departure or early arrival (if not agreed), over
occupancy of guests or pets or taking pets into a property that does not permit pets.
4.2 We will inform you at time of making the booking of the amount of the security
deposit.
4.3 An enhanced refundable security deposit may be required for certain types of
booking including events, large parties, festive bookings and group single sex
bookings (where they have been permitted by the Owner).
4.4 We will hold your credit or debit card details used to pay the deposit or balance
of the booking for the security deposit, unless you state otherwise and provide us
with alternative debit or credit card details.

4.5 If you pay the balance of the booking fee by bank transfer, credit or debit card
details for the security deposit must be provided one week prior to arrival. You agree
to us holding your card details for the purpose of payment of the security deposit or
any part of it or for any additional sums which are payable by you in accordance with
paragraphs 4.9 – 4.12 below.
4.6 If you fail to provide credit or debit card details for the security deposit on
request, we reserve the right to treat the booking as cancelled whereupon our
standard cancellation terms will apply (see paragraph 10 below).
4.7 The credit or debit card provided in respect of the security deposit must be valid
for a month after the booking departure date.
4.8 The housekeeper or Owner will inspect the property after your departure.
4.9 You will only be notified if there is cause to charge any proportion of the security
deposit.
4.10 We will notify you of any damage or breakages noted along with images
provided by the Owner (where applicable) within 10 working days of your departure
from the property.  Charges up to the value of £50 are at the discretion of the
Owner.  You will be charged where the cost of repair or replacement totals £50 or
more.  In the event of minor breakages (e.g. glasses), the item(s) should be replaced
like for like or cash left for replacement.
4.11 The costs referred to above will be charged to your credit or debit card which
we hold for the security deposit.  If we are unable to charge the security deposit to
the credit or debit card provided by you for this purpose, we will provide you with a
written request for the total due which must be paid in full within 14 days. 
4.12 If the security deposit specified at time of booking is not sufficient to cover the
costs referred to above we will charge the full amount of the security deposit and the
balance over and above this sum to your credit or debit card on the date that is 14
days after the amount has been notified to you.
4.13 If there is a delay in obtaining an invoice (for instance if repairs are involved),
we will charge the security deposit or a proportion of it and will refund any excess to
your debit or credit card once the final invoice is received from the Owner. 
4.14 We will liaise with you and the Owner and seek to resolve any security deposit
issues within four weeks following your departure from the property unless there is a
dispute between you and the Owner over damage or we are awaiting bills/proof of
damage from the Owner.
4.15 We reserve the right to charge a discretionary administrative charge of up to
£50 including VAT for handling security deposit claims.
5. Your Obligations
5.1 You must arrive and depart within the check-in and check-out times stipulated for
the property, unless special arrangements have been agreed in advance.  Failure to
check out on time may result in a charge of £50 being made to your security deposit.
5.2 You must keep the property and all furniture, fittings, facilities, equipment and
grounds in the same state of repair and condition as at the date of your arrival and in
the same state of general order in which they were found. We reserve the right to

make a deduction from your security deposit for any additional cleaning required
over the usual number of hours committed to departure cleaning.  
5.3 Mattresses are checked after every booking. In the event of a mattress being
soiled, you will be charged for a new mattress or sanitisation if the latter is viable.
Waterproof mattress protectors can be pre-ordered at all properties and we urge you
to request these in advance if you have any concerns to avoid any charges for soiled
mattresses.
5.4 You will be charged for the cost of replacing bed linen and towels with permanent
staining including those from fake tan or make up.
5.5 All of the properties are strictly no smoking and if you fail to observe this
prohibition you will be charged a penalty in addition to the cost for the cleaning of
soft furnishings and any other additional cleaning required to remove all traces of
smoke from the property.
5.6 You must promptly report to the housekeeper, Owner or us any breakages or
damage and you will be responsible for payment of any breakages, loss or damage
to the property and/or its grounds or contents caused by you.  In the event of minor
breakages (e.g. glasses), the item(s) should be replaced like for like or cash left for
replacement.
5.8 You are responsible for the neighbourly and appropriate behaviour of your party.
Should you or a member of your party abuse the property or display dangerous,
disrespectful, offensive or rude behaviour to our representatives or any third parties
(e.g. neighbours), undertake any illegal activity, or any activity which may cause
damage, or unreasonable noise or disturbance we and the Owner reserve the right
to require the person(s) concerned to leave the property.
5.9 You are responsible for you and your party maintaining acceptable levels of noise
at the property and within the grounds and vicinity of the property particularly
between the hours of 10.00pm and 8.00am. In the event of you or any member of
your party breaching this responsibility, we reserve the right to ask you to vacate the
property.
5.10 Any changes to your party should be notified to us. In addition, you must not
exceed the maximum number of guests permitted to occupy the property as stated in
your booking confirmation, exceed the maximum number of guests the property
accommodates or sublet the property without notifying us so that we may seek the
consent of the Owner whose consent may be subject to additional terms and
conditions.
5.11 You must adhere to any age restriction for the minimum age of children at a
property.
5.12 For low occupancy bookings, only the number of bedrooms agreed at time of
booking will be made available.  If subsequently you use additional bedrooms or if
the total party numbers exceed those stipulated at the time of booking, you will be
charged the full cost of the accommodation.
5.13 If you intend to organise a function (e.g. party, wedding or other event) at the

property, you must seek prior permission from us. A facility fee and an increased
security deposit may apply at the Owner’s discretion.
5.14 You must adhere to the policy on pets set out in paragraphs 13 and 14 below. 
Dogs are welcome at properties marketed as dog-friendly but you must not exceed
the number of dogs allowed in the property unless with prior agreement of the
Owner.
5.15 For safety reasons, charging an electrical vehicle using any of the internal or
external 13A sockets is strictly forbidden. For properties with an electric vehicle
charging point, you must adhere to the policy on electric car charging set out in the
property information handbook. 
5.16 In the event of any breach of the obligations of this paragraph 5 you may be
asked to vacate the property and in these circumstances the booking contract will
come to an end immediately without any refund of payments made by you or any
compensation for early termination.  You will be liable for any costs or damages
stipulated in these Booking Terms and Conditions caused by your breach and such
costs and damages can be charged to the security deposit.
6. Our Liability and That of the Owner
6.1 The Owner excludes or limits in any way our liability to you where it would be
unlawful to do so. This includes liability for death or personal injury caused by our or
the Owner’s negligence or the negligence of our employees, agents or
subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal
rights in relation to the booking contract. However, we do not accept liability for any
loss, damage, injury or death howsoever caused to you (or anyone in your party) or
to your vehicles or personal property in circumstances where neither we nor the
Owner have been negligent. Any valuables left at the property are left at your own
risk. It is your responsibility to ensure that all doors, shutters and windows are closed
and locked when leaving the property or when in the grounds. You should take out
adequate travel insurance (including liability for accidental damage to the property,
cancellation cover and medical and emergency expenses) prior to the
commencement of your holiday.
6.2 Children within your party should be monitored by you at all times and it is your
sole responsibility to check the suitability of any children’s equipment which is
provided at the property the Owner can accept any responsibility for its use.
6.3 The Owner is not responsible for noise or disturbance originating beyond the
boundaries of the property.
6.4 The Owner cannot be responsible for the failure or interruption of the supply of
water, gas, electricity or broadband to the property or the removal of waste water
from the property or for the breakdown of domestic and mechanical equipment such
as heating or plumbing systems, boilers and swimming pool filtration systems. In
such circumstances, the owner, housekeeper or managing agent will take all
reasonable steps to reinstate the supply or service or repair any equipment as soon
as practicable.
6.5 At properties where broadband is provided, no responsibility is accepted for any

failure of the service, nor can a minimum speed be guaranteed, particularly in rural
areas.   
6.7 Recommendations made by us for third parties (e.g.catering services) are
subject to the terms and conditions imposed by those third parties. We do not take
any commission for introducing you to such third parties or their services nor do we
act as an agent on their behalf and in such circumstances, we do not accept
responsibility for these third parties or the services they provide.
6.8 The Owner is not are responsible for any loss or damage that is not foreseeable.
Loss or damage is foreseeable if either it is obvious that it will happen or if, at the
time the booking was made, both we and you knew it might happen.
6.9 The Owner cannot accept any liability where the performance of our obligations
to you is affected or prevented by force majeure including an act of God, an act of
Government or an act of War. Where force majeure applies neither we nor the
Owner will be liable to pay for any damage, loss or expense which you suffer or
incur.
7. Access to the Property
7.1 We, the Owner or our representatives have a right to access the property at any
reasonable time during your stay to carry out essential maintenance or undertake
essential checks. We will endeavour to give reasonable notice to you if practicable.
Gardeners and maintenance staff may also enter the grounds during your stay but
will try as best possible not to interfere with your enjoyment of the property.
8. Complaints
8.1 In the event that a complaint arises whilst you are on holiday you should first
contact the housekeeper or Owner promptly (their details will be found in the Guest
Arrival Information or Property Information Book) to allow them an opportunity to
rectify the matter. It is important that this procedure is followed to allow us the
opportunity to investigate the complaint during your holiday.  
8.2 In the unlikely event that any problem is not resolved to your satisfaction during
your holiday, you should send us written details of your concerns by email or letter
within seven days of your return. Please note that posting complaints on social
media is not an appropriate form of communication for resolving problems and we
will therefore only deal with emails or letters sent by you in accordance with this
paragraph.
8.3 We cannot accept complaints unless this procedure is followed. Complaints
received after your holiday will not be accepted if we have not had prior notification
of them and been given the opportunity to put matters right.
9. Alterations to a Booking
9.2 Any change to the booking date is at the discretion of the Owner.  Any difference
in price must be met by you and there will be no refund due if the new booking is at a
lower price.  You will only be permitted to move your booking once to another date
within the next 12 months, subject to availability.  The booking is not transferable to
another property, unless it is another property in the same ownership.